General Terms and Conditions
Last updated: June 2026 · Applicable to business customers (B2B)
§ 1 Scope of Application
(1) These General Terms and Conditions apply to all contracts between Silas Gehring, zalu.ai, Unterer Sägerweg 104, 75305 Neuenbürg, Germany (hereinafter the "Provider") and entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) (hereinafter the "Customer") concerning the use of the zalu.ai software.
(2) Conflicting or deviating terms of the Customer shall apply only to the extent that the Provider has expressly agreed to them in writing.
§ 2 Subject Matter / Services
(1) The Provider makes zalu.ai, an AI-powered support tool, available to the Customer for use as Software-as-a-Service (SaaS) via the internet.
(2) The specific scope of features follows from the applicable service description or the plan booked.
(3) The Customer is advised that AI-generated replies may be incorrect or incomplete and do not constitute binding information. Reviewing their content is the Customer's responsibility.
§ 3 Registration & Access
The Customer receives access credentials and is obliged to keep them confidential and to protect them from access by third parties.
§ 4 Availability / Service Level
(1) The Provider aims for an availability of 99.5% on an annual average.
(2) Excluded are announced maintenance windows as well as disruptions outside the Provider's sphere of influence (force majeure, outages of upstream suppliers / AI service providers).
§ 5 Obligations of the Customer
(1) The Customer shall use the software exclusively within the scope of applicable law.
(2) The Customer shall ensure that it is entitled to process the data it enters. Where personal data is processed, the parties shall conclude the data processing agreement (annex).
(3) The Customer shall indemnify the Provider against third-party claims resulting from unlawful use by the Customer.
§ 6 Prices & Payment
(1) The prices of the selected plan apply. All prices are exclusive of statutory value-added tax.
(2) Billing takes place monthly in advance via Stripe.
(3) In the event of default in payment, the Provider may suspend access after a prior reminder.
§ 7 Term & Termination
(1) The contract is billed monthly and renews automatically for one month at a time unless it is terminated with effect from the end of the current billing period.
(2) The right to extraordinary termination for good cause remains unaffected.
(3) Terminations require at least text form (e.g. email).
§ 8 Data Protection
The parties shall comply with applicable data protection law. To the extent that the Provider processes personal data on behalf of the Customer, the data processing agreement (DPA) attached as an annex pursuant to Art. 28 GDPR applies.
§ 9 Rights of Use
The Provider grants the Customer, for the term of the contract, a non-exclusive, non-transferable right to use the software in accordance with the contract. All ownership and copyright in the software remains with the Provider.
§ 10 Warranty
The Provider warrants that the software is provided in material conformity with the contract. In the event of defects, the Provider shall provide subsequent performance within a reasonable period.
§ 11 Liability
(1) The Provider shall have unlimited liability in cases of intent and gross negligence as well as for injury to life, body, or health.
(2) In cases of simple negligence, the Provider shall be liable only for the breach of essential contractual obligations (cardinal obligations), limited to the damage typically foreseeable under this type of contract.
(3) Liability for indirect damage, lost profits, and loss of data (beyond the extent of reasonable data backups) is excluded to the extent permitted by law.
(4) Liability for the substantive accuracy of AI-generated replies is excluded to the extent permitted by law.
§ 12 AI Transparency (EU AI Act)
The Provider ensures that end users are clearly informed that they are interacting with an AI system (Art. 50 of the EU AI Act).
§ 13 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The exclusive place of jurisdiction is, to the extent permissible, the Provider's registered seat.
(3) Should individual provisions be invalid, the remainder of the contract remains valid.